Privacy policy

Last updated: September 26, 2026

Skin Wonders ("we," "us") operates skinwonders.shop (the "Services"). This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our site, make a purchase, or contact us. We process personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable laws. Our store is powered by Shopify.

Personal Information We Collect

  • Contact details: name, shipping and billing address, mobile number, and email address.
  • Order and payment information: items purchased, order history, and payment confirmation. Card and e-wallet details are processed securely by our payment providers; we do not store your full card details.
  • Account information: login details and preferences, if you create an account.
  • Communications: messages you send us by email, chat, or social media, and reviews you submit.
  • Device and usage information: IP address, browser and device type, pages viewed, and how you interact with our site, collected through cookies and similar technologies.

How We Use Your Information

  • To process, ship, and support your orders, including returns and refunds.
  • To communicate with you about your order and respond to your questions.
  • To send promotional emails or messages if you have subscribed. You can unsubscribe at any time.
  • To measure and improve our site and advertising, including through tools such as the Meta Pixel and Conversions API and Google, which help us show relevant ads and understand which ads work.
  • To prevent fraud, keep our site secure, and comply with legal obligations.

How We Share Your Information

We do not sell your personal information. We share it only as needed with:

  • Shopify, which hosts our store;
  • payment providers, couriers, and logistics or fulfillment partners that deliver your order;
  • advertising and analytics partners, such as Meta and Google, to measure and deliver ads;
  • government authorities when required by law.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transferred to and processed by Shopify and other service providers located outside the Philippines. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how our site is used. You can control cookies through your browser settings, but some site features may not work without them.

Data Retention and Security

We keep your information only as long as needed for the purposes above or as required by law, such as for tax and accounting records. We use reasonable safeguards to protect your data, but no online system is completely secure.

Your Rights

Under the Data Privacy Act, you have the right to be informed, to access, to correct, to object, to erasure or blocking, to data portability, to file a complaint, and to claim damages. To exercise these rights, email us at the address below. We may need to verify your identity before acting on your request.

Children

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 18 without parental consent.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can resolve them. You may also file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its updated date.

Contact

For privacy questions or requests, email customercare@skinwonders.shop.