Refund policy

We want you to love your Skin Wonders order. Because our products are personal-care items, we follow the hygiene-based return rules below.

Damaged, Leaking, Wrong or Missing Items

If your order arrives damaged, leaking, incorrect, or with missing items, we will send a free replacement or give you a full refund for the affected item(s).

To make a claim:

1. Email customercare@skinwonders.shop or message us on our official Skin Wonders Facebook page within 48 hours of delivery.
2. Include your order number and clear photos or an unboxing video showing the issue and the shipping label.
3. Keep the item and its packaging until your claim is resolved.

Once your claim is approved, we will ship the replacement at no cost to you, or process your refund.

Items We Cannot Accept for Return

• Opened, used, or unsealed products, for hygiene and safety reasons.
• Change-of-mind returns, including scent or texture preference.
• Items damaged through misuse or improper storage after delivery.
• Claims reported more than 48 hours after delivery.

If you experience irritation, stop using the product and consult a doctor. Please also let us know so we can help and log your feedback.

Order Cancellations

You may cancel your order for a full refund before it has been shipped. Email us as soon as possible with your order number. Orders that have already been handed to the courier can no longer be cancelled.

Refunds

Approved refunds are issued to your original payment method within 7 to 14 business days. Depending on your bank or e-wallet, it may take a few extra days for the amount to appear. Original shipping fees are refunded only if the entire order was damaged, incorrect, or missing.

Contact Us

Questions about a return or refund? Email customercare@skinwonders.shop or send us a message on Facebook. Nothing in this policy limits your rights under the Consumer Act of the Philippines (Republic Act No. 7394).